Welcome! As we approach the end of a busy and prosperous 2019, we look back on some of the highlights and key events that have dominated the last twelve months here at Norris.
A ruff start
We welcomed a fuzzy friend in January. Scooby, our new office pup, arrived at the start of the year to spread warmth and love around the office. Good boy!
January also saw a monumental moment in our 40-year history, as we proudly cut the ribbon and opened our Brixton facility, offering third party vehicles a fantastic local facility for tipping their waste.
Our constant truck renewal program has seen a number of new vehicles added to the fleet collection this year! All vehicles fitted with our usual safety items including 5-way recordable CCTV, Side Scan, and direct vision windows in the passenger door.
During the spring and moving into the summer, a time of great investment began, as we began by purchasing, painting, and proudly putting our logo and information on 20 shiny new skips!
Summer of giving
Throughout the entire summer of 2019, we managed to reach and maintain a recycling rate of 99.9%, giving our customers and community the peace of mind that Norris is as responsible and considerate as we claim to be.
We want to give another big round of applause to our Weighbridge Operator Callum Sweetlove, who rode all the way from London to Brighton on his bicycle to raise money for the British Heart Foundation.
Looking to develop the quality of our communications with customers new and old, we began call recording for training and monitoring purposes. The reasoning behind this is that we can dissect phone interactions and help our phone teams to provide even more value and assistance to those with queries or needs.
Autumn was an incredibly busy time for us!
At the start of September, we organised a blood pressure reading on behalf of Blood Pressure UK as part of their campaign ‘Know Your Numbers’. We’ve been very keen this year to improve staff health and wellness, so this was a good start, but followed swiftly with many members of our workforce keen to demonstrate their excellent fitness when they signed up for the Tough Mudder challenge! Rhea Killick, Ella Dolphin, Dax Tremain, Tyler Tremain, Sam Norris, Jon Weller, Callum Sweetlove, Jessie Norris, Harvey Young, Eimantas Karalius and Aleksandrs Maksimovs who took part in the famous obstacle course were doing so to raise awareness for Great Ormond Street children’s charity. Thank you for your amazing efforts!
We also renewed our FORS Silver Status in September, showing our ongoing commitment to the Fleet Operators Recognition Scheme and the great work that we do together.
October started with more activity taking place that would lead to improved health and wellness within our teams. We booked for more of our team members to become First Aid Trained and learn about how to do CPR, how to apply bandages, and to give them some great practical first aid at work knowledge. In the same month, our Brixton Weighbridge Operator Terri Moore was our absolute hero of the month when she cut off and donated her lovely long hair to the Little Princess Trust. Thank you, Terri!
The cold arrived
In November, the bitter cold arrived in London and we began to see a lot more hats, coats, and scarves. Fortunately, we also saw our 12,000th cash sale customer of the year. Twelve thousand! This was an incredible landmark for us and so we wish to say thank you to all of our amazing customers for spreading the word about Norris.
We’d also like to announce our efforts to promote mental health support within the workplace with the introduction of a Mental Health First Aider Maisie McSweeney. The value of mental health in the workplace cannot be understated and it’s something we are very keen to continue improving here.
November also saw Norris partner up with two different charities in order to get involved and lend our support. Those two charities were Brake Charity, who we worked with to promote Road Safety Week, and The Hygiene Bank, who collect hygiene products for those in hygiene poverty, our work with this charity continues into the New Year and foreseeable future. Thanks for a great collaboration!
Let’s not forget our crowning moment
In November 2019, we won at the CCS National Company and Supplier Awards, picking up the trophy for Most Considerate Supplier 2019! This was a huge event with some of the industry’s best and brightest talent, so to pick up this massive award in front of so many competitors was a huge boon for us. We’ve worked incredibly hard and to get this recognition is something that will motivate us to continue driving the industry forward.
What else did we get up to in 2019?
Norris is part of several industry schemes in order to ensure that the work we do is of the absolute highest standard. One of those schemes is called CLOCS, which stands for Construction Logistics and Community Safety. Thanks to our excellent standards, we continue as a CLOCS champion (on top of our FORS silver status and CCS national award).
2019 also saw us begin producing advertising material for the radio, as well as putting together promotional videos for our website and social media streams. You’ll see and hear these in 2020!
Some warm final words
For now, we wish you a Merry Christmas and a Happy New Year, creating wonderful memories with the people around you that you hold most dear.